Contact

Email csstudiomcn@outlook.com. Please describe what happened and the device or operating-system version you are using.

Do not include your wish, protected wording, password, full payment details, or gift credential in a support message.

Account and sign-in

If you cannot sign in, describe the screen where the problem occurred and whether you were using Apple sign-in or another available method. Never send a password or authentication code.

Purchases and refunds

For App Store billing or refund requests, use Apple’s purchase-support process. WILLOW support can help diagnose entitlement or restore-access issues without asking for full payment details.

Privacy and deletion

You can initiate account deletion inside WILLOW. If you cannot access the app, contact support from the email associated with your account. Local copies can be cleared separately on your device.

Public wish reporting

To report a wish shown in Passing Wishes, email support with the text you saw and explain the concern. Do not attempt to identify the person who shared it.

Emergency disclaimer

WILLOW is not medical, mental-health, or emergency support. If you or another person may be in immediate danger, contact local emergency services or an appropriate qualified professional.